1. What type of products does Casa Decor sell?

Casa Decor sells a variety of unique and stylish home decor items, including cute cartoon flowerpots, elegant artificial flower arrangements, and whimsical peacock ornaments, vase scented candles, paintings and more.

2. How can Casa Decor products elevate my home decor?

Casa Decor products are designed to add charm and sophistication to any space. With their unique and stylish designs, they can help elevate your home decor and create a more visually appealing environment.

3. Are Casa Decor products of premium quality?

Yes, Casa Decor is committed to providing customers with premium quality products. We ensure that our products are made with high-quality materials and undergo thorough quality control checks before being shipped to our customers.

4. Can I find gift ideas at Casa Decor?

Absolutely! Casa Decor offers great gift ideas for any occasion. Whether you're looking for a housewarming gift or a birthday present, our wide range of home decor items is perfect for gifting. 

5. Do Casa Decor have a physical store?

Casa Decor is an online business based in New Zealand. we do have collection point in North Shore, Auckland but unfortunately, we do not have physical store.

6.What is Casa Decor's return policy?

Casa Decor has a comprehensive return policy to ensure customer satisfaction. If you receive a damaged, faulty, or incorrect item, please notify us as soon as possible. We will arrange for the return of the product for assessment and provide a repair, replacement, or refund accordingly. For more details, please refer to our Returns Policy.

7. Can I return an item if I change my mind?

If you change your mind about an item, you can return it as long as it is unopened, in mint condition, and returned within 14 days of delivery. Please note that a restocking fee may apply, and the shipping for the return will be at the buyer's cost. Once the item is received and checked, you will receive an account credit that can be used for future purchases. Please refer to our Returns Policy for more information.

8. How long does shipping take?

In general, shipments within New Zealand will transit in 2 - 7 days. Please note that delivery times may vary depending on the destination and any unforeseen circumstances. We strive to process and dispatch orders as quickly as possible to ensure timely delivery.

9. Does Casa Decor ship internationally?

Yes, Casa Decor ships internationally, including to Australia. However, please note that additional import fees, duties, taxes, or other charges may apply for international orders. Customers are responsible for paying these fees, and it is advisable to check with local customs offices for more information.

10. Can I cancel or modify my order?

If you need to cancel or modify your order, please contact our customer service as soon as possible. We will do our best to accommodate your request, but please note that once an order has been processed and shipped, it may not be possible to make changes. It is advisable to review your order carefully before completing the purchase.

11. Can we collect the order?

Yes, collection is possible from Windsor Park, North-Shore. Auckland. place the order on the website and reach us out through email for pickup request. We aim to make your order ready to collect within 24 hours after completing the purchase.

12. How can I contact Casa Decor for further assistance?

If you have any further questions or need assistance, please feel free to contact our customer service. We are here to help and will respond to your inquiries as promptly as possible.